Frequently Asked Questions
We are a monthly subscription box aimed at those blessed with beautiful curls and coils, kinks and wavy hair, featuring 4 full and travel sized products from new, niche and well-established brands. We also offer a one off box if you do not wish to subscribe and gift boxes to treat a curly haired friend.
We offer a monthly subscription which includes regular products and CG safe products alternate months and a bi-monthly option which will only include CG safe or Free From products for £20 plus p&p per month.
You certainly can, simply select the One Off Box option and then choose Gift A Box from the drop down option, and we will include a personalised message card on your behalf.
Our delivery charge for each box is £3.95 p&p
We currently only deliver within the UK. This may be subject to change, dependent on the Brexit changes, whether we ship to the EU again in future.
Payment will automatically be made when you initially sign up for a monthly subscription and subsequent payments will then be taken out on the 1st of every month. One off and gift boxes will be paid immediately upon purchase. Boxes are usually shipped out between the 15th – 20th each month, any orders made after this time will be shipped within 3-5 working days.
Our boxes are not eligible for returns or exchange once they have been shipped out unfortunately. In the rare case that your items arrive damaged, please take a photo of the damaged item and contact us within 48 hours of receiving your package, we are more than happy to help.
In the event that a parcel is missing but has been confirmed as delivered by Royal mail, we will initiate a ‘lost parcel’ claim with Royal Mail after the required waiting time. Please note this can take several weeks to resolve.
There are no contracts, you are free to cancel at any time. Refunds will only be given if cancelled before the boxes are shipped out. On the prepaid subscriptions, we will refund you in the first month if cancelled before the 15th. Any subsequent months will be refunded less the full cost of the box and postage for boxes already received. The discount offered on these boxes is not applicable if cancelled before the end period.
We always welcome any interest in our box and are more than happy to discuss this with you, please feel free to email us at firstname.lastname@example.org