Frequently Asked Questions
We are a monthly subscription box aimed at those blessed with beautiful curls and coils, kinks and wavy hair, and will feature 4 travel sized products from new, niche and well-established brands.
Our options are a monthly box at £15.00, 3 month or 6 month prepaid subscription. We will also have a one-off box from current or previous months, depending on available stock. The 3 and 6 month boxes are automatically renewed after the end period, not including the gift box options, which can be renewed at any time.
We offer a one-off gift box or a 3 or 6 month prepaid subscription, just be sure to enter their address in the shipping/delivery address box, and you will also have the option to add a gift message which we will print on a card and add to their first box.
Our delivery charge for each box each month is £3.95. Delivery for the 3 and 6 month subscriptions will also be prepaid i.e. 3 x £3.95 or 6 x £3.95.
We currently only deliver within the UK.
Payment will automatically be taken the first week of the month, between the 1st and 5th and boxes will be shipped out between the 15th and 20th of each month.
Our boxes are not eligible for returns or exchange once they have been shipped out unfortunately. In the rare case that your items arrive damaged, please take a photo of the damaged item and contact us within 48 hours of receiving your package, we are more than happy to help. We are able to offer a refund if you contact us before the boxes get shipped out on the 15th each month.
There are no contracts, you are free to cancel at any time. Refunds as stated above, will only be given if cancelled before the boxes are shipped out. On the prepaid subscriptions, we will refund you in the first month if cancelled before the 15th. Any subsequent months will be refunded less the full cost of the box and postage for boxes already received. The discount offered on these boxes is not applicable if cancelled before the end period.
We always welcome any interest in our box and are more than happy to discuss this with you, please feel free to email us at email@example.com